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FREQUENTLY ASKED QUESTIONS


Q: What is the best way to clean ABOVE VIEW Ceiling Tiles?

A: Create a mixture of 1 cup water to 1/8th cup alcohol. Tiles can be lightly cleaned with a sponge or soft towel.
Be careful! DO NOT scrub too hard or saturate the tile completely in water, this will damage the paint.

Q: How can I cut ABOVE VIEW Ceiling Tiles in the field?

A: ABOVE VIEW Ceiling Tiles can be easily cut with a band saw used for cutting metal, or a table saw used for masonry or carbide. Standard hole saws on a drill press, hand drill, a saber saw with a fine tooth blade, or a Rotozip can also be used for cutting holes. Be sure when using a saber saw or keyhole saw to pre-drill a pilot hole. Always cut into the face of the tile to avoid chipping.

Q: Is ABOVE VIEW able to cut holes in ceiling tiles prior to shipment?

A: Custom cutting for HVAC, lighting and sprinklers is available upon request. Additional costs apply. Generally we charge $10/hole.

Q: Can I request a custom paint color or faux finish?

A: Custom paint colors and faux finishes are available upon request. A standard set up fee and additional costs apply. Contact us with custom painting inquiries.

Q: Are ABOVE VIEW Ceiling Tiles suitable for damp environments?

A: Yes, we have had multiple installations in venues with swimming pools, as well as on cruise ships without any problems.

Q: Are ABOVE VIEW Ceiling Tiles fire rated?

A: Yes. Our tiles will not sustain combustion or release toxic fumes. The ASTM E.84 tunnel combustibility test resulted in a Class A fire rating, with zero smoke spread, zero flame spread, and zero fuel contribution.

Q: Can I custom design my own ceiling tile?

A: Yes. If you can dream it, we can make it! ABOVE VIEW is adopting state of the art 3D scanning, computer modelling and 3D printing techniques to accelerate the production of custom molds for our customer’s unique design concepts and requirements.

Q: What is the average lead time for ceiling tile orders?

A: One to two weeks is the average lead time. Lead times vary with the order size and production queue at the time the order is placed.

Q: How do I get a sample of a certain tile?

A: Fill our our Sample Tile Form and we will get back to you within 1-2 business days.

Q: Do you charge for sample tiles?

A: Yes. Corner, quarter, and 1x1 sample tiles are availabe for $15+Shipping, Full tile samples are available for $35+Shipping. Charges may be applied for credit on your subsequent order.

Q: What is the standard paint color for touch ups?

A: The factory standard paint color is Pratt & Lambert Z96-White with a latex soft satin finish.

Q: Are Above View ceiling tiles environmentally friendly?

A: Yes. Our tiles are 97% organic with no VOC's and 3% recycled material.

Q: What are appropriate solutions to various ceiling tile perimeter issues?

A: See our ceiling tile perimeter solutions here.